Frequently Asked Questions

How does this work?

Choose the size of your illustration and the number of people to be illustrated. Then, select your preferred outfit designs and email us your photos. Grace will customise your order by illustrating the individuals in your selected outfits!

When checking out and making payment, please ensure that the number of outfits selected tally with the number of people selected in Step 1.

 If there are 2 or more people of the same gender to be illustrated (i.e. 2 Girls), please ensure that 2 outfits selections are added to cart.

If there are 2 or more people of the same gender to be illustrated (i.e. 2 Girls), please ensure that 2 outfits selections are added to cart.

 

How long is the waiting period?

The typical turn around time is 2-3 weeks. At certain times of the year, the waiting period can end up being 3-5 weeks due to the large amount of orders.  Customers are always encouraged to make an advance order of 3 weeks.

Do you work from photos?

Yes! The quality of photos do matter. Please send us clear photos in good light. Selfies or photos with parts of the face covered are discouraged.

What is a good size to order?

Both A5 and A4 are common sizes and are great for display or gifting.

How do I place an order?

You can order here and send your photos to info@graceciao.com. The more pictures the better!

How do I make payment?

Payment shall be made directly on the product page, via Credit Card or PayPal. We take in orders from all over the world, hence all prices stated on this website are in USD.

Will you post the artwork to social media?

Some of the artworks may be posted on social media. For privacy issues, last names are usually omitted.

How do you ship?

We ship internationally via Singpost. All orders come with a tracking number.